Helpdesk Engineer - Logicom Solutions - Cyprus

Logicom Group Careers Services Helpdesk Engineer - Logicom Solutions - Cyprus

We are looking for an experienced Helpdesk Engineer who will serve as the first point of contact for customers seeking technical assistance over the phone or email.

 

Duties and Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Run diagnostic programs to resolve problems.
  • Able to provide accurate feedback to the rest of the team with regards to customer requirements and required changes.
  • Troubleshooting malfunctions of systems, network hardware and security systems to resolve operational issues and restore services and be able to accurately diagnose root cause.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with customers to ensure issue has been resolved.
  • Record events and problems and their resolution in logs.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Any other duties as assigned by management.

 

Qualifications and Skills

  • University degree in Computer Science / Computer engineering or related field.
  • Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role.
  • Sound knowledge and understanding of Systems and Networking.
  • Excellent communication skills.
  • Fluency in both Greek and English.

 

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

 

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

 

We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.

 

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.

 

Country: Cyprus
Company:Logicom Solutions
Seniority: 1-3 years experience
Date: 16/11/2020

Apply

By pressing the Personal Data Protection Consent button below you are providing to Logicom your express consent to the effect that your personal data will be processed by Logicom exclusively for the purposes of this recruitment exercise. Your personal data will be retained by Logicom for the period of six (6) calendar months after the submission of your CV.

The Logicom Data Protection Officer (hereinafter mentioned as ‘the DPO’) is Mr. Georgios Georgiou and his contact details are as follows: e-mail address dataprotection@logicom.net, contact telephone number +357 22551000, contact fax number +357 22514294, and postal address 26 Stasinou Avenue, 2003 Strovolos Cyprus. You may contact, in Greek or English, with the Logicom DPO during the working hours 08:00 until 17:30 from Monday to Friday. You have the right to withdraw your consent at any point in time including the period of six (6) calendar months after the submission of your CV. The withdrawal of your consent shall not affect the lawfulness of your personal data processing based on your consent before its withdrawal. You have the rights to have your personal data inspected, rectified and deleted – erased, at any point in time including the period of six (6) calendar months after the submission of your CV. To that effect you can exercise any of your above – mentioned rights, including that of the withdrawal of your consent, by communicating in writing, in Greek or English, with the Logicom DPO by means of e-mail communication or fax communication using his above –mentioned contact details.

Please see Logicom’s Data Privacy Policy for details on how our company uses your personal data.

PRE-EMPLOYMENT CANDIDATE PRIVACY NOTICE FOR MEDICAL ASSESSMENT BEFORE HIRING

You agree that subject to the completion of the recruitment process and provided that you receive a conditional offer for employment, you will go through a Fit-For-Work assessment by the Company’s Doctor. The Doctor defines the medical tests needed and performs the examination. You will need to sign a Data Privacy consent with the Company Doctor. The Company Doctor will provide a Fit-For-Work assessment with possible comments to the Company. This assessment will be one of the elements taken into consideration for providing a final offer. Other elements include but are not limited of, verification of the educational certifications, the references, and the work permits (if applicable).

Logicom will keep the Fit-For-Work assessment as part of your HR records if your Employment Contract is signed. If the Employment Contract is not signed, the Fit-For-Work assessment will be destroyed upon such confirmation.

We process the above data as part of the preparation to enter into a legal agreement.

Note that a separate agreement between you and the Company Doctor regarding Data Privacy will need to be signed.